Questions, Answered

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ is a 2-in-1 treatment primer and moisturizer, formulated to medical-grade safety standards."}]},{"type":"paragraph","children":[{"type":"text","value":"It was originally developed by Dr. Minas Chrysopoulo, Board-Certified Reconstructive Plastic Surgeon, as a post-surgical topical, then refined into a daily primer that creates a smooth, silky base for makeup while visibly improving the look of skin texture and uneven tone."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ is different because it's formulated to medical-grade standards and does three things most primers don't."}]},{"type":"paragraph","children":[{"type":"text","value":"It delivers 17% Stabilized Vitamin C (one of the highest concentrations in any primer), the all-natural ProBiosyn-4™ complex (Aloe Vera, Linoleic Acid, Oleic Acid, Licorice Extract), and an anhydrous, hypoallergenic base with medical-grade dimethicone — with no preservatives, parabens, or fragrances."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ leaves a smooth, silky finish that's neither overtly matte nor dewy."}]},{"type":"paragraph","children":[{"type":"text","value":"The medical-grade dimethicone creates a soft, even canvas, so foundation and other products sit beautifully without separating or settling into fine lines."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ is fragrance free, with no added perfumes or essential oils."}]},{"type":"paragraph","children":[{"type":"text","value":"You may notice a very subtle natural scent from the ingredients themselves, but nothing perfumed — which makes it a safe choice for sensitive skin and anyone who avoids fragranced products."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No, Primer+™ is never tested on animals, and it's 100% vegan and cruelty-free."}]},{"type":"paragraph","children":[{"type":"text","value":"This has been our standard since day one — never has been, never will be."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — Primer+™ is formulated and manufactured entirely in the USA."}]},{"type":"paragraph","children":[{"type":"text","value":"It's made to the same standard Dr. C uses in his surgical practice, under pharmaceutical manufacturing standards."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To use Primer+™, apply a pea-sized amount to each cheek, smooth it gently across your face, and follow with foundation, sunscreen, or makeup once it's fully absorbed."}]},{"type":"paragraph","children":[{"type":"text","value":"A little goes a long way — the formula is concentrated, so you only need a small amount per application."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ helps your makeup go on smoothly by smoothing over fine lines and pores, so foundation sits evenly without looking cakey and lasts all day."}]},{"type":"paragraph","children":[{"type":"text","value":"The medical-grade dimethicone creates a silky canvas that lets foundation glide on and stay in place throughout the day."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ is specifically formulated to be worn under foundation, as the first step in your makeup routine."}]},{"type":"paragraph","children":[{"type":"text","value":"Apply Primer+™ first, let it fully absorb, then apply your foundation as usual — your makeup will sit more evenly and last longer."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ can be worn under sunscreen as part of your daily routine."}]},{"type":"paragraph","children":[{"type":"text","value":"Apply Primer+™ first as your treatment step, then layer sunscreen on top. It also works well alongside any other skincare products in your regimen."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, you can layer foundation, sunscreen, and other skincare products over Primer+™ once it has fully absorbed."}]},{"type":"paragraph","children":[{"type":"text","value":"Primer+™ is designed as a foundation primer and treatment step — it creates a smooth, silky canvas and helps your makeup last all day."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You may notice mild discoloration on white fabric after prolonged, direct contact before it fully absorbs."}]},{"type":"paragraph","children":[{"type":"text","value":"To avoid this, allow Primer+™ to absorb fully before dressing. Once absorbed, it doesn't transfer."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Three ingredient categories, nothing else — with no preservatives, parabens, fillers, or hidden ingredients:"}]},{"type":"paragraph","children":[{"type":"text","value":"• Two forms of stabilized Vitamin C — tetrahexyldecyl ascorbate and L-ascorbic acid (17% combined)"}]},{"type":"paragraph","children":[{"type":"text","value":"• ProBiosyn-4™ — an all-natural complex that supports skin barrier hydration and texture (Aloe Vera, Linoleic Acid, Oleic Acid, Licorice Extract)"}]},{"type":"paragraph","children":[{"type":"text","value":"• Medical-grade dimethicone, a non-comedogenic skin protectant"}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Stabilized Vitamin C is a form of Vitamin C that resists oxidation, which means it stays effective longer than standard Vitamin C formulas."}]},{"type":"paragraph","children":[{"type":"text","value":"Many forms of Vitamin C are unstable and oxidize when exposed to air. Oxidized Vitamin C loses its effectiveness — and turns brown, which is why many Vitamin C products are colored brown to disguise this. Primer+™ uses two stabilized forms that resist oxidation, so the formula stays white and you receive the full ongoing benefit of the 17% concentration."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ contains 17% Stabilized Vitamin C, which is one of the highest concentrations available in a primer."}]},{"type":"paragraph","children":[{"type":"text","value":"Higher concentrations exist in standalone serums but are typically less stable. Primer+™ delivers 17% in a stabilized, anhydrous formula that maintains its potency over time."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — Primer+™ is safe for daily use. It's hypoallergenic and contains no preservatives, no parabens, no synthetic fragrance, and no phthalates — ingredients linked in multiple studies to skin sensitivity and, in the case of certain preservatives and fragrance compounds, broader health concerns."}]},{"type":"paragraph","children":[{"type":"text","value":"It's also 100% vegan and never tested on animals. Primer+™ is clinically tested and has received the National Parenting Center Seal of Approval for its safety profile."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No, Primer+™ contains no hidden or undisclosed ingredients — the full formula is published openly."}]},{"type":"paragraph","children":[{"type":"text","value":"The complete ingredient list is two forms of Vitamin C (Tetrahexyldecyl Ascorbate and L-Ascorbic Acid), medical-grade Dimethicone, and the ProBiosyn-4™ complex (Aloe Vera, Linoleic Acid, Oleic Acid, Licorice Extract). Nothing else."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ stands out from other Vitamin C products by delivering 17% Stabilized Vitamin C — one of the highest stable concentrations available — in a dual-form complex that resists oxidation."}]},{"type":"paragraph","children":[{"type":"text","value":"Most Vitamin C serums and primers contain just 5–10%, much of which degrades quickly once opened. Oxidized Vitamin C turns brown and stops working — that's why many Vitamin C products are brown to begin with. Primer+™ uses tetrahexyldecyl ascorbate and L-ascorbic acid engineered to stay stable, so the formula stays white and you know it's still active."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"With consistent daily use, Primer+™ is formulated to visibly reduce the appearance of dark spots, hyperpigmentation, and uneven skin tone — including discoloration from prior skin injury such as scarring or burns."}]},{"type":"paragraph","children":[{"type":"text","value":"It may also help reduce the appearance of post-procedure hyperpigmentation after treatments like IPL or laser — consult your physician first."}]},{"type":"paragraph","children":[{"type":"text","value":"Primer+™ won't fill in deep, pitted, or \"ice-pick\" acne scarring, and it isn't designed to change freckles — those aren't what this formula is built to address."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ smooths over fine lines and pores, and with daily use the 17% Stabilized Vitamin C helps visibly reduce their appearance over time."}]},{"type":"paragraph","children":[{"type":"text","value":"The silky finish creates an even surface so makeup sits evenly and never looks cakey, while the Vitamin C works to refine skin texture with consistent daily use."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ fades the appearance of dark spots using 17% Stabilized Vitamin C, which visibly reduces uneven tone with daily use."}]},{"type":"paragraph","children":[{"type":"text","value":"At this concentration, stabilized Vitamin C helps reduce the look of hyperpigmentation — the darker areas of skin that appear uneven — without lightening your natural skin tone. Results build with consistent daily use."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ helps visibly reduce the appearance of post-acne marks that are flat or slightly raised."}]},{"type":"paragraph","children":[{"type":"text","value":"Primer+™ does not \"fill in\" pitted or \"ice-pick\" type acne scarring — those require different treatment approaches. For flat post-acne discoloration, daily use can visibly improve appearance over time."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ is hypoallergenic, so irritation is very unlikely, though some users may experience a brief mild stinging that stops quickly."}]},{"type":"paragraph","children":[{"type":"text","value":"The brief stinging is a normal reaction to the dual Vitamin C complex and is not a sign of irritation. The formula contains medical-grade dimethicone, a non-comedogenic skin protectant. Do not apply Primer+™ to open wounds or too close to the eyes."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — Primer+™ is safe for sensitive and post-treatment skin, which is the very population it was originally developed for."}]},{"type":"paragraph","children":[{"type":"text","value":"Dr. Minas Chrysopoulo, Board-Certified Reconstructive Plastic Surgeon, formulated it for use on sensitive, post-surgical, and post-treatment skin, including patients recovering from breast cancer reconstruction. It's non-comedogenic and clinically tested, with a 94% satisfaction rate and 0% adverse reactions in independent lab testing."}]},{"type":"paragraph","children":[{"type":"text","value":"You may notice a brief, mild stinging from the active Vitamin C complex — this is normal and passes quickly. Avoid applying to open wounds or too close to the eyes."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ is suitable for all skin types — sensitive, dry, oily, and combination — and is hypoallergenic and non-comedogenic."}]},{"type":"paragraph","children":[{"type":"text","value":"The medical-grade dimethicone is a recognized skin protectant, and the formula was developed to meet pharmaceutical safety standards."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, Primer+™ is non-comedogenic, meaning it is formulated not to clog pores."}]},{"type":"paragraph","children":[{"type":"text","value":"The medical-grade dimethicone in the formula is a recognized non-comedogenic skin protectant."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No, Primer+™ does not contain SPF or sun protection."}]},{"type":"paragraph","children":[{"type":"text","value":"We recommend applying your preferred sunscreen over Primer+™ as part of your daily routine. The two layer beautifully together."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"A tube of Primer+™ typically lasts 2 to 3 months with daily use of a pea-sized amount on each cheek."}]},{"type":"paragraph","children":[{"type":"text","value":"Because the formula is concentrated, a little goes a long way — so each tube delivers consistent daily use over a meaningful period."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Primer+™ is designed for daily use, and continued use is recommended to maintain visible improvements in skin tone and texture."}]},{"type":"paragraph","children":[{"type":"text","value":"Results build with consistent use and aren't permanent once you stop — the same as any active skincare ingredient. Skin is dynamic and constantly renewing, so Primer+™ delivers ongoing benefits with regular application rather than a one-time effect."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Orders are typically processed within 1 to 2 business days, and you will receive a confirmation email with your order number as soon as you place it."}]},{"type":"paragraph","children":[{"type":"text","value":"If you don't see the confirmation in your inbox, please check your spam folder and add us to your address book to make sure future updates come through."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We ship all orders via USPS, with delivery within the Continental United States typically taking one to a few business days depending on the time of year."}]},{"type":"paragraph","children":[{"type":"text","value":"You'll select your preferred shipping option at checkout. Bulk orders may ship USPS Ground depending on quantity. We've had excellent results with USPS over the years."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, you can enter a different shipping address at checkout, with one address per order."}]},{"type":"paragraph","children":[{"type":"text","value":"Please double-check that the address is correct — we ship to one address per order, and we're not able to recover packages sent to incorrect addresses. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, we ship internationally via USPS First Class International Mail without tracking."}]},{"type":"paragraph","children":[{"type":"text","value":"A few important things to know before placing an international order:"}]},{"type":"paragraph","children":[{"type":"text","value":"• The shipping fee covers postage and handling only — not duties, taxes, VAT, or brokerage fees"}]},{"type":"paragraph","children":[{"type":"text","value":"• Customs charges are determined by your country's customs office and are the buyer's responsibility"}]},{"type":"paragraph","children":[{"type":"text","value":"• We have no control over customs inspections or delivery times once the package leaves the United States"}]},{"type":"paragraph","children":[{"type":"text","value":"• We do not accept returns on international orders, so please reach out with any questions before ordering"}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If your package is lost or damaged, contact us right away so we can make it right."}]},{"type":"paragraph","children":[{"type":"text","value":"Please inspect your order as soon as it arrives. If anything is damaged, defective, or you've received the wrong item, contact us at "},{"url":"mailto:weloveourcustomers@invicibleskincare.com","type":"link","children":[{"type":"text","value":"weloveourcustomers@invicibleskincare.com"}]},{"type":"text","value":". For lost packages, please confirm the address on your order is correct, since we're unable to replace packages lost in transit due to address errors."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — Primer+™ comes with a 60-day money-back guarantee, limited to one per customer."}]},{"type":"paragraph","children":[{"type":"text","value":"You have 60 days from the date you receive your order to request a refund — even if the product has been opened and used. Dr. C stands behind the formula, and we want every customer to feel confident trying Primer+™ for themselves. We reserve the right to review returns for signs of misuse. International orders are not eligible for the guarantee."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our return policy is a 60-day money-back guarantee, limited to one per customer, giving you 60 days from delivery to request a refund — even if the product has been opened and used."}]},{"type":"paragraph","children":[{"type":"text","value":"You'll need your receipt or proof of purchase, and we reserve the right to review returns for signs of misuse. To start a return, email us at "},{"url":"mailto:weloveourcustomers@invicibleskincare.com","type":"link","children":[{"type":"text","value":"weloveourcustomers@invicibleskincare.com"}]},{"type":"text","value":". International orders are not eligible for return."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To start a return, email us at "},{"url":"mailto:weloveourcustomers@invicibleskincare.com","type":"link","children":[{"type":"text","value":"weloveourcustomers@invicibleskincare.com"}]},{"type":"text","value":" within 60 days of delivery and we will guide you through the process."}]},{"type":"paragraph","children":[{"type":"text","value":"If your return is approved, we'll send you a return shipping label and instructions on where to send your package. Please don't send any item back without contacting us first — items returned without an approved request can't be accepted."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Refunds are processed once we receive and inspect your returned item, and are issued automatically to your original payment method."}]},{"type":"paragraph","children":[{"type":"text","value":"Please allow some time for your bank or credit card company to post the refund — it can take a few business days on their end. If a week has passed and you still don't see your refund, please contact us at "},{"url":"mailto:weloveourcustomers@invicibleskincare.com","type":"link","children":[{"type":"text","value":"weloveourcustomers@invicibleskincare.com"}]},{"type":"text","value":" and we'll help track it down."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The fastest way to get the item you want is to return your original purchase and place a new order separately."}]},{"type":"paragraph","children":[{"type":"text","value":"Once your return is approved and processed, your refund will be issued — and your new order will ship on its own timeline."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"A Primer+™ subscription delivers repeat shipments on the schedule you choose, with your stored payment method charged automatically for each delivery."}]},{"type":"paragraph","children":[{"type":"text","value":"You select the duration and frequency at checkout. Some subscriptions auto-renew at the end of their duration — and you can cancel or change yours at any time."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To cancel your Primer+™ subscription, use the link in your order confirmation email or email us at "},{"url":"mailto:weloveourcustomers@invicibleskincare.com","type":"link","children":[{"type":"text","value":"weloveourcustomers@invicibleskincare.com"}]},{"type":"text","value":"."}]},{"type":"paragraph","children":[{"type":"text","value":"Through the link in your confirmation email, you can change frequency, skip a delivery, update your address or payment method, or cancel entirely. If you'd prefer help from our team, just email us."}]}]}

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"A pre-order is a purchase of a product that is currently out of stock or coming soon, and it can be cancelled anytime before it ships."}]},{"type":"paragraph","children":[{"type":"text","value":"We may collect either a full payment or a partial deposit at checkout, with the remainder charged when your order ships. Once a pre-order has been fulfilled, it follows our standard 60-day money-back guarantee — see "},{"type":"text","value":"Returns & Refunds","bold":true},{"type":"text","value":" above."}]}]}